When to step in: Lessons in Leadership

Leadership and management training is very important for people responsible for the well-being and development of others - i.e. all managers. I make an effort to follow some training whenever I can; the latest one reminded me of a story from 15 years ago.

Last month, I participated in a leadership training focused on SLII (Situational Leadership), organized by Hexagon AB. It wasn’t my first time learning about SLII, but I enjoy learning activities. Since it had been several years since my last extended leadership training, I took the opportunity.

SLII is a great framework for managing individuals. Managing individuals is an important, but relatively small, part of leadership. Equally, if not more, important is managing teams, including conflict resolution.

I remember, almost 15 years ago, having a professional disagreement with a colleague. We ended up in our shared manager’s office, presenting our arguments. We listened to each other, and eventually, it became clear that, despite our good intentions and valid points, consensus wasn’t possible. We had to go one way, with the other person banking the “loss” for next time.

Then our manager, very clearly and calmly, said, “This is a strategic decision, so it is my responsibility to make it. We will go this way.”

I don’t even remember which way we went, and that’s a good thing. Our manager ensured we both had the chance for a constructive debate, stepping in just before the relationship could be harmed. He didn’t let that happen. He intervened at exactly the right moment. And we all, including him, me, my colleague, and, just as importantly, the company, came out of the conversation in a better place with renewed energy.

Leaders aren’t born; they’re molded. I’m grateful for the lesson that manager gave me that day. If I am a better leader today, I owe it to trainings, mistakes, and, most importantly, to the people who acted as leaders for me and showed me the way.